Allergens Found in our Shop: Nuts and Nut By-Products, Eggs and Egg By-Products, Milk and Dairy Products, Wheat
Due to the tedious handcrafted nature of our products, we are unable to provide refunds or exchanges for customer orders.
Once you or a designated party has picked up and order and signed for it, it is considered accepted. We will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade or general design will NOT be honored after signing for the cake.
All products are the responsibility of the customer once it leaves our shop.
We are not responsible for any damage occurring to the cake during transport, set up or any time thereafter. You will be given instruction on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly - such as cracks, smudges, melted frosting, etc.
Cake flavor is subjective.
Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us in a timely manner, preferably within 24 hours of pick up -please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Sweetened Memories. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality should be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
We ask for final details and numbers within 7 days of the order date. Cancellations must be made within 48 hours of pick up time. If your party date changes due to unforeseen circumstances we will do our best to work with you, but cannot guarantee our availability. NOTE: This does not apply to contracts with written and signed agreements as that is a separate set of terms and conditions.
We do all that we can to guarantee that your order is decorated to the specification upon your request. If for some reason your cake is not decorated correctly as stated on your order we will make necessary changes right away.
Every order is hand made. Decorative finishes are done by hand and are subject to the artistic interpretation of our cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
Please email firstname.lastname@example.org and/or Alaina@sweetenedmemories.com for all Policies and Procedures questions and feedback. Thank you!